1. What is WiZ?
   

   WiZ or Wireless Internet Zone is a new and exciting broadband Internet service from GlobeQUEST.

   WiZ uses the IEEE 802.11 or Wi-Fi wireless networking standard. WiZ lets you connect to the Internet at broadband speeds using a Wi-Fi enabled laptop or PDA. Look for our WiZ logo at your favorite places and hangouts and get wirelessly connected fast!   [CLOSE]

2. What equipment do I need for WiZ?
   

   You need to have a Wi-Fi enabled laptop or PDA. If Wi-Fi is not built-in, you need to get a Wi-Fi client adapter to use with your laptop or PDA.   [CLOSE]

3. What is a HotSpot?
   

   A HotSpot is a place where wireless Internet is available.
   A WiZ HotSpot is a place where WiZ service is available.   [CLOSE]

4. What types of applications can I use in a WiZ HotSpot?

   WiZ lets you connect wirelessly to the Internet at broadband speed. Not only can you use it to browse, but to also email, download files, chat, play games, and do remote office work. You can also run office intranet applications and VPNs over WiZ. Think of WiZ as letting you run the same applications you would normally run on a wired Internet connection wirelessly!   [CLOSE]

5. How much does WiZ cost?

   WiZ is available in both prepaid and postpaid plans.
   
   Prepaid Plans:
   Quick and Easy [ P100 ]
   50 minutes, expires in 6 months
   24-Hour Flex [ P400 ]
   Unlimited use, expires 24 hours after first use
   One Week Pass [ P1000 ]
   Unlimited use, expires 7 days after first use
   
   Postpaid Plans:
   Access 10 [ P350 ]
   10 hours, can be used for dial-up or WiFi, 1 user id & email
   Access 30 [ P500 ]
   30 hours, can be used for dial-up or WiFi, 5 user ids & email
   Access 80 [ P1200 ]
   80 hours, can be used for dial-up or WiFi, 10 user ids & email
   Access 170 [ P2400 ]
   170 hours, can be used for dial-up or WiFi, 15 user ids & email
   Access 300 [ P4100 ]
   300 hours, can be used for dial-up or WiFi, 20 user ids & email
   Access Unlimited [ P2750 ]
   Unlimited dial-up and WiFi, 1 user id & email
   DSL Solo-WiFi [ P2500 ]
   Unlimited DSL and WiFi, 1 user id & email
   
   Notes
   1. All plans allow one concurrent session
   at-a-time only.
   
   2. If you exceed the monthly hour consumable for the Access 10, 30, 80, 170, or 300, excess rate for both dial-up and WiFi usage is still P0.50/minute. This rate is for a promotional period only.   [CLOSE]

6. Where can I buy WiZ accounts?

   You can buy prepaid accounts on the sites posted on this page:
   Click here to view places where to buy WiZ prepaid accounts

   For postpaid subscriptions, call
   79-QUEST (79-78378) [Manila]
   032 4158950 [Cebu]
   082 2974829 [Davao]   [CLOSE]

7. Where can I buy a Wi-Fi client adapter?

   You can buy a Wi-Fi client adapter from computer stores and distributors like PCXpress.
   Globe is working with Wi-Fi makers to make them more easily available.
   Contact marketing@globequest.com.ph for updates and referrals.   [CLOSE]

8. What brands of Wi-Fi client adapters will work with WiZ?

   So far, these are brands that we've tested and can recommend:
   
   

   Avaya Buffalo Cisco Aironet Compaq Fujitsu

   IBM Intel Nokia D211 Orinoco

   Generally speaking, any Wi-Fi certified client adapter should work with WiZ.

     [CLOSE]

9. I have a laptop, Wi-Fi client adapter, and WiZ account? How do I connect to WiZ?

   To connect to WiZ, first you need to be within indoor range of a WiZ HotSpot. Secondly, you need to have your Wi-Fi client adapter properly configured. If you satisfy both requirements, just open your web browser and WiZ will automatically ask for your username and password.

   If you are having a difficult time configuring your Wi-Fi client adapter, refer to our Wi-Fi client adapter setup guide or contact customer service for assistance (Manila: 79SUPRT [7978778], VisMin: 1-8008-797-8778, or customersupport@globequest.com.ph).   [CLOSE]

10. Can I use my prepaid account or postpaid account in other HotSpots?

    Yes, you can use your account in any WiZ HotSpot.   [CLOSE]

11. Whom can I call if my account doesn't work?

    You may contact customer service at 79SUPRT (7978778) [Manila],
    1800-8-79SUPRT (1800-8-7978778) [VisMin], or customersupport@globequest.com.ph.
    
    [CLOSE]

12. Where are WiZ HotSpots located?

    WiZ HotSpots are be available in many places. As of today, you can find WiZ HotSpots in:
    
    Ayala Center Cebu
    Ayala Greenbelt 2
    Ayala Greenbelt 3
    Coffee Beanery, Greenbelt 3
    Cebu City Sports Club
    Greenhills Theatre Mall
    Mactan Shangri-La Hotel
    Pioneer Highlands
    RCBC EAT Food Court
    
    [CLOSE]

13. Where else can we expect to find WiZ HotSpots soon?

    You can expect the following WiZ HotSpots by the end of May 2003:

    Fontana Leisure Park
    Fontana Convention Center
    Kaya Restaurant, Rockwell
    Kelly Blue Café
    University of Asia and the Pacific
    The Hub, Podium Mall
    Bo's Coffee, Davao
    Paseo De Santa Rosa
    
    More HotSpots will be announced as we continue with the WiZ rollout.   [CLOSE]

14. I still have some more questions. Whom can I ask for help?

    You may ask the HotSpot staff, Customer Service
    Manila: 79-QUEST, 79-SUPRT (7978778)
    VisMin: 1-8008-79-SUPRT (7978778), helpdesk@globequest.com.ph
    or Marketing (marketing@globequest.com.ph).

      [CLOSE]

15. Can I check my usage online?

    You can check your Wi-Fi usage online at the http://hotspot.globequest.com.ph   [CLOSE]

16. I am either an existing GlobeQUEST dialup or DSL Solo customer. Do I still need to buy prepaid accounts or sign up for another postpaid plan?

    With WiZ you can use the same username and password for your dialup or DSL Solo-WiFi (DSL Solo plan subscribers need to upgrade to DSL Solo-WiFi) plan and use WiZ in any of our HotSpots.

    For Dial-up users, enter your dialup username followed by @globenet.com.ph. For DSL Solo-WiFi users, enter your DSL username followed by @dsl.globenet.com.ph.   [CLOSE]

17. My computer asks for a network name or SSID. What do I enter if I want to use WiZ?

    The network name or SSID of WiZ is "globequest".
    
    [CLOSE]

18. How do I log-out?

    To logout, type http://logout.globe.com.ph or
    http://logout.globequest.com.ph in the address bar of your browser.
    
    [CLOSE]

If you have any other inquiries not mentioned on this page, please contact our Customer Support Group at 79-QUEST (78378)